Frequently Asked Questions

RentalEase is a cloud-based property management platform for landlords, agencies, and property teams to manage tenants, leases, rent, maintenance, and reporting in one place.

Most teams can start within minutes. You can add properties, tenants, and leases immediately, then refine settings as you go.

Yes. RentalEase supports multiple properties and unit-level tracking, with vacancy status and tenant assignment per unit.

Yes. You can collect applications, store supporting documents, and track screening outcomes before approving a tenant.

Yes. RentalEase tracks rent due, payments received, arrears, and payment history per tenant and property.

Tenants can submit maintenance requests, and landlords/teams can assign tasks, track status, and record notes and outcomes.

You can generate operational and financial reports such as rent roll, income/expense summaries, and maintenance logs.

We follow best practices for access control and data protection. You can also control team permissions based on roles.

LeaseSign is VertexEase’s digital lease signing workflow: upload a lease, add recipients, place fields, send signing links, and track completion with an audit trail.

Yes. Recipients can open the link on mobile or web, complete required fields, and sign securely.

Yes. LeaseSign maintains an event log (who/when/IP/device) and produces a final PDF with a certificate page.

VertexListings is a listing management and distribution product for creating, managing, and publishing property listings while tracking enquiries and performance.

Yes. Manage photos, pricing, descriptions, and key attributes from a central listing record.

Yes. Track who contacted you, when they contacted you, and the status of each lead.

Yes. Track views, enquiries, and conversion trends to understand what listings perform best.

VertexEase includes RentalEase, LeaseSign, and VertexListings—products designed to reduce admin, automate workflows, and keep operations audit-ready.

Use the Contact page or email support@vertexease.com. We typically respond within 24–48 hours (Mon–Fri).

LeaseSign is built to support legally binding e-signature workflows with clear signer intent, audit trails, and finalized documents. Your legal requirements may vary by jurisdiction — we can advise during onboarding.

Yes. You can add multiple recipients and route the signing flow so the right people sign in the right order.

A finalized PDF plus an audit trail/certificate so you can store, share, and reference the signed agreement confidently.

Yes — it’s designed to fit into end-to-end workflows across the suite (listings → applications → approvals → signing).